Management : Meeting and Exceeding Customer Expectations by Warren R. Plunkett
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Author: Warren R. Plunkett
Number of Pages: 744 pages
Published Date: 15 Jun 2007
Publisher: Cengage Learning, Inc
Publication Country: Mason, OH, United States
Language: Englishhttps://d1w7fb2mkkr3kw.cloudfront.net/assets/images/book/large/9780/3244/9780324423013.jpg
Format: Pdf
ISBN: 9780324568363
Download Link: Management Meeting and Exceeding Customer Expectations
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MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
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